Communications

Payment Successful

Trigger: On payment.authorized webhook

Welcome to Course

Trigger: On enrollment created

Course Reminder (7 days)

Trigger: Cron: 7 days after enroll, no progress

Complete Your Course (14 days)

Trigger: Cron: 14 days after enroll, <50% progress

Certificate Issued

Trigger: On course completion

Refund Processed

Trigger: On refund status = processed

Abandoned Cart (1h)

Trigger: Cron: 1h after checkout start, no payment

Abandoned Cart (24h)

Trigger: Cron: 24h after checkout start, no payment

Abandoned Cart (72h)

Trigger: Cron: 72h after checkout start, no payment

Referral Qualified

Trigger: On referral qualified_count increment

SME Payout Paid

Trigger: On payout status = paid

Support Ticket Response

Trigger: On ticket status update by admin

Payment Failed

Trigger: On payment.failed webhook