Privacy Policy

1. Introduction

RGenie Solutions Private Limited ("RGenie", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our Platform at rgenie.in. By using the Platform, you consent to the practices described in this Policy.

2. Information We Collect

We collect the following categories of personal data:

• Account Information: Name, email address, phone number, and password when you register
• Payment Information: Billing address, GST number (if applicable); card/UPI details are processed by our payment partners and not stored by us
• Learning Data: Course progress, assessment scores, completion status, and certificate records
• Usage Data: IP address, browser type, device information, pages visited, and time spent on the Platform
• Communications: Messages sent to our support team and survey responses

3. How We Use Your Information

We use your personal data to:

• Provide, maintain, and improve the Platform and course delivery
• Process payments and issue invoices and certificates
• Send transactional emails (order confirmations, course access, receipts)
• Send marketing communications (with your consent, which you may withdraw at any time)
• Comply with legal obligations under Indian law
• Detect and prevent fraud and abuse

4. Sharing of Information

We do not sell your personal data. We may share your data with:

• Payment Processors: Razorpay, for secure payment processing
• Learning Management System: Moodle, for course delivery and progress tracking
• Email Service Providers: For transactional and marketing communications
• Analytics Providers: For Platform usage analytics (anonymised where possible)
• Legal Authorities: Where required by applicable Indian law or court order

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at privacy@rgenie.in. Certain data may be retained for longer periods where required by law (e.g., financial records under the Companies Act).

6. Cookies

We use cookies and similar tracking technologies to enhance your experience on the Platform. Please refer to our Cookie Policy for details on the types of cookies we use and how to manage your preferences.

7. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise these rights, contact us at privacy@rgenie.in.

8. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and access controls to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Platform is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

10. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

11. Contact Us